1. Return Due To Change Of Mind

vitsel Egypt will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resealable condition.

Return shipping expenses will be paid by the customer ,as long as the product doesn't have any manufacturing defects.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase or Cash. We will notify you once this has been completed through email or phone call.

2. Warranty Returns

Vitsel Egypt is providing a 14-days warranty over all the products against manufacturing defects.

We'll accept any valid warranty claim within 14-days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect vitsel Egypt to process your warranty claim within 3-4 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)  

3. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, the customer will be charged the shipping expenses of the order according to the destination city.